Refund Policy

Requesting a remedy

For delivered goods that are broken, defective, wrongly supplied, incomplete or substantially not as described, request a return or exchange within 30 calendar days from delivery. This limit concerns applying, not the arrival of returned goods. Our optional policy excludes no-reason returns, a change of mind, personal tastes and mistakes in selecting sizes or options. Nothing here takes away non-excludable legal rights.

Contact us before sending anything

Send the order number, purchase email and explanation to cudifizo780@gmail.com. Provide photographs or video of the problem and retain the packaging and associated pieces. We assess requests before authorizing a return, then give the exact address and shipping directions. Do not use the Contact Us mailing address as a return address unless expressly instructed.

Review, exchanges and costs

The available evidence and any inspection inform the resolution. We can offer an approved replacement or exchange only when the relevant stock is available. Case-specific shipping costs, return-label arrangements and any applicable charges are explained under the confirmed terms and consumer rights. A free label or blanket fee waiver is not automatically promised.

Approved refunds

We will process and send an approved refund back through the original payment route within 10 calendar days after approval. Card issuers, banks or other providers may take longer to show the credit. Initiating the refund within that period is distinct from guaranteeing its arrival in your account.